Support

Found a bug or have a question about Durian Jam? Check the answers below, or email us.

When reporting a bug, please include: device model, iOS/Android version, game version (Settings → Credits & licences), the level you were on, and a screenshot if you can.

Frequently asked questions

Is my progress kept if I change phones or reinstall?

Not yet. Progress is saved on the device; there is no cloud save yet. One-time purchases (No Ads, Starter Pack) can be restored.

How do I restore No Ads?

Settings → Restore Purchases, signed in to the Apple/Google account you bought with.

Can bought coins be restored?

No. Coins are consumable; Apple and Google do not restore them.

I bought something by mistake. Can I get a refund?

iPhone: reportaproblem.apple.com. Android: Google Play → Purchase history. We can't refund directly as we never see payment details.

I paid but didn't receive my item.

Don't uninstall. Reopen the game online; the store delivers it again, once. Still missing? Email us with your order ID.

How do I turn off personalised ads?

In-game Settings → Privacy (EU, UK). iPhone: Settings → Privacy & Security → Tracking. Android: Settings → Google → Ads.

How do I stop sending statistics?

In-game Settings → Privacy → Send statistics. Statistics only help us tune difficulty and never include your orchard name or your name.

Do I need an internet connection?

No. You only need a connection for reward videos and purchases.

I can't tell the colours apart.

Every crate colour has its own symbol (circle, triangle, square, diamond, star, heart) on crates and trucks.

How do I turn off rest reminders?

Tap "Don't remind me" on the reminder card.